Tightening up KPI’s in preparation for company sale

Challenge:

“We’ve been scaling faster than we can manage. Our functions are siloed, we don’t communicate, and it’s showing in our financials.”

Solution:

Developed shared mission, vision, principles and KPIs. Engaged function heads to translate for their teams. Instituted process to manage by performance indicators, and shifted the culture to measuring metrics with transparency. Acquired by investor 6 months later, with Microsoft and Salesforce Ventures as part of the deal.